1.Timescales
1.1 For custom items, from confirmed sign off of artwork our quoted turnaround time is six weeks.
1.2 For team wear, our quoted delivery time is two weeks from receipt of order.
1.3 We will try to let you know if we expect to be unable to meet our estimated delivery date, but, to the extent permitted by law, we will not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
2. Delivery
2.1 We aim to deliver products to you at the place of delivery requested by you within the time indicated by us at the time of your order, but we cannot guarantee any firm delivery dates.
2.2 We will try to let you know if we expect to be unable to meet our estimated delivery date, but, to the extent permitted by law, we will not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
2.3 We will aim to leave the Order at the address advised by you at the time of purchase. If the delivery driver deems the area unsafe your Order will be redirected to a collection point, where available redelivered in the next delivery run or returned back to our Warehouse.
2.4 You must ensure that you are able to take delivery of the product without undue delay and at any time reasonably specified by us. If you are not, the couriers may leave a card giving you instructions on either re-delivery or collection from the carrier. If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not (within two weeks of our first attempt to deliver the product to you) accept delivery or collect the product from the carrier, then we may (without affecting any other right or remedy available to us) do either or both of the following:
(a) charge you for our reasonable storage fee and other costs reasonably incurred by us; or
(b) no longer make the product available for delivery or collection and notify you that we are cancelling the applicable Contract, in which case we will refund to you or your credit or debit card company as applicable any money paid to us, less our reasonable administration charges (including for attempting to deliver and then returning the product, and any storage fees as provided for above).
2.5 Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make your Order and arrange for cancellation of the Order or delivery to an alternative delivery address.
2.6 Unless otherwise specified by you, all risk in the product shall pass to you upon delivery. If delivery is delayed, risk shall pass at the date when delivery would have occurred. From the time when risk passes to you, we will not be liable for loss or destruction of the product.
2.7 You must take care when opening the product so as not to damage it, particularly when using any sharp instruments.
3. Returns
3.1 We are committed to selling high-quality products that we hope you will enjoy. We are also aware that for one reason or another there may be a need to exchange or return your purchase. This can be done within 14 days of receipt.
SWAZ Sportswear
Unit 86-88,
Christian Mill Business Park,
Tamerton Foliot,
Plymouth,
PL6 5DS.
Please Note; Unless the items you received are faulty, we are unable to offer a refund or exchange on:
- Any custom, personalised, bespoke, or made to order goods. This includes all club shop items.
- It can take up to 28 days for a return to be processed if you choose to send it back to us via Post Office or Parcel Collection Service.
- We cannot refund postage & packaging on unsuitable items and are unable to refund costs for any method of posting other than those detailed here.
If you have any queries regarding returns, please do not hesitate to contact us at info@swaz.co.uk
Seb Giles2025-01-23 Ordered 21 shirts for our team on 23rd December and needed it for mid Jan for the start of the season. Arrived week before and all look brilliant. Thank you Swaz Leeds united channel2025-01-23 Absolutely quality shirt is a bit small but that’s down to me not sizing it right came quicker than I expected top quality steven good2025-01-16 Was a present for my son, his own personal designed shirt. Great service and the shirt was designed perfectly better than I imagined. Craig Thurston2025-01-16 Excellent quality, quicker than expected shipping jon mattingley2025-01-13 Excellent service throughout. Designing the shirt was easy and fun with the software available. Clear communication of progress once design had been submitted. Access to what stage the order was at always available to review. Delivery times as stated. A fantastic product and will definitely use SWAZ again. kyle diver2024-12-21 Absolutely brilliant company, it was so easy designing and ordering a custom jersey for Christmas and the delivery time was way faster than expected, big thank you to Swaz!